STAND DIARY

ExpoPlatform acts as our central hub for the event - it's our official event app, where you can access your online meetings diary, arrange 1-2-1 appointments, and more.

To give your staff access to ExpoPlatform, you must first ensure that you have registered them. Do this by heading to the Stand staff exhibitor badges page on the left-hand menu within your e-zone.

Watch our ExpoPlatform training video here:

 

• Can I have more than 1 stand admin?

No, you can only have one stand admin. You are able to change this contact if you like, but sharing the username and password with those that need access would be smoother.

• How do I add more diaries?

For space only and shell scheme stands you don’t need to add more diaries. The number of appointments you can have is linked to the number of staff you register. The system has been set up, so if you don’t have any staff registered yet, you have 1 open meeting slot for each time. Once you start to register your stand staff these meetings will move automatically over to each team member. The stand admin is then able to reassign the meetings to the most relevant team member, and can turn off people's diaries who will not be taking appointments.

• Do I need to connect or message a hosted buyer first before I send a meeting request?

No, you don’t. You can go through the attendee list, identify the hosted buyers you’d like to meet and request an appointment. The hosted buyer can then decide to accept or decline the meeting.

• Can I make it so some members of my team don’t have meetings?

Yes, you can control who can book meetings and who can send/receive messages in the Team Members section under the profile section.

• Do meeting requests expire?

No, meeting requests will remain in your schedule until they are confirmed or cancelled by the hosted buyer. You will only get notified if a meeting is confirmed or cancelled. You can tell which meetings are still pending in your schedule, they’ll appear in yellow.

• Is there a limit on the amount of requests I can make?

No, you can make as many requests as you like. Please note; both you and the hosted buyer must have availability in your schedules in order for the request to go through.

• Do pending meetings block a time slot?

To stop the diary from getting clogged up with pending requests, only a confirmed meeting or a conference session blocks out time in the diary.

• How often will hosted buyers get notified about their meetings?

They’ll get an email every 3 days with their latest meeting requests and messages.

• Do I need to add my registered team members to our exhibitor profile manually?

No, the system does this automatically. As long as your team have registered via the Stand staff exhibitor badges page within the e-zone.

• Can I only book meetings with hosted buyers?

Yes, but you will be able to message other attendee types within ExpoPlatform.

• Can I export or download my schedule?

Yes, you are able to download it as an Excel file or a PDF.

• Is there an app and are they connected?

There is and yes they are. The app will be available shortly and they are synced so anything that happens on one will appear on the other.

• Is my diary and the stand diary connected?

Yes, any meetings you request will also appear in the stand diary and take out that slot, so you can’t be double booked.

• Can meetings be moved between team members?

Yes, the stand admin can reassign the meeting to any available registered team member.

• Are meetings requested with me or at the company level?

Meetings are booked with the company and the system will automatically assign it to an available team member and the stand admin can go in and reassign the meeting if necessary.

• Is it possible to block out time for the members that are not available?

The team member is able to block out time in their own diary, this is not something the stand admin can do. Once the time is blocked out no meetings can be booked in.

• Can I reject a meeting?

No, you cannot reject a hosted buyer meeting.

• Can we export a list view of attendees to excel pre-show?

No, you cannot download data from the platform. Post-show, you will be able to export the data of hosted buyers you had meetings with.

• Are there any deadlines for appointments being made?

The hosted buyer part of the diary will be “locked” on Monday, 17 June. 

• If the sales team requests meetings, will it grey out if that person has already been requested to avoid duplication?

No, you will need to coordinate your sales efforts to ensure you’re not targeting the same hosted buyers in your team.

 

If you have any other questions, please contact tmsops@ntmllc.com, and the team will get back to you.